BusinessWeek: Virtual Booze - Diageo Taps Second Life
Published on Thursday, June 14th, 2007 by MatBusinessWeek covered Diageo’s presence in SL this week ‚Äì a campaign that began back in March with a St Patrick’s Day pub crawl. That promotion involved the installation of virtual bars (tied to Diageo’s TheBar.com property) in top Second Life pubs, with various animations and avatar moves programmed into the drinks on offer, including Diageo brands like Guinness and Johnnie Walker. The interesting challenge here was translating the fun, spontaneous character of social drinking into a virtual world where alcohol had no effect on avatars. Another intriguing wrinkle was the need to comply with strict regulations that govern the marketing of alcohol to minors; age-verification functionality was essential.

Beyond the initial promotion, SL bar owners have reported that their patrons enjoy playing around with the drink scripts (the funny actions associated with each beverage, for example toasts or dances), and that TheBar.com units have been successful in drawing additional traffic into their venues.
This story was back in the news after Robin Dargue, Diageo’s CIO and business process director, spoke at a Forrester conference in Scotland. At that event, Forrester’s Bill Nagel sought to contextualize much-ballyhooed concerns about the use of Second Life and other Web 2.0 social tools on corporate networks: “not all information needs to be protected. Only put high levels of security around data you cannot afford to lose. Consumer technology is very useful and is not going to go away.”
In other words, protect what you really have to protect, but encourage employees to interact with customers using today’s most innovative tools. This mirrors larger discussions about the benefits of transparency and openness in many areas of business and society. The days of hiding behind corporate data-barricades appear to be numbered. Wasn’t it FDR who said that the only thing we have to fear is fear itself? So offer that high-minded argument to your boss when you amble down to your (virtual) corner pub with a prospective client at 2pm on a Tuesday afternoon…


